Frequently Asked Questions
Who is MissionSquare Retirement?
Founded in 1972, MissionSquare Retirement is a non-profit independent financial services corporation focused on providing retirement plans and related services for more than a million public-sector participant accounts and approximately 9,200 retirement plans. Our mission is to help build retirement security for public employees. We deliver on our mission by focusing on service, quality, and value. All of our retirement programs, administrative services, and educational tools have been developed specifically for public-sector retirement plan administrators and participants like you.
How do I learn more about my plan?
MissionSquare Retirement representatives are available to answer your questions and provide more infomation about the fund line-up and the retirement planning services available to you through the Plan.
When can I call Investor Services with questions about my account?
You may contact a MissionSquare Retirement Plan Services Representative at (800) 669-7400 (press zero to speak with a representative). Representatives are available Monday through Friday from 5:30 a.m. to 6:00 p.m. Pacific Time.
How do I access my account at MissionSquare Retirement?
You may access your account online at www.missionsq.org/login. Log in and access your account by following these steps:
- Step 1: Below the Log In button, find and follow the "Need Access? Start here" link.
- Step 2: Enter your personal information and submit
- Step 3: Create your user ID and password, answer three security questions, then click "Submit."
Note: Your MissionSquare Retirement Plan numbers are as follows:
457 Deferred Compensation Plan - 307108
457 Deferred (OBRA) Plan - 307109 (part-time/seasonal employees)
Why should I stay with my City of Oakland 457 Deferred Compensation Plan after I retire?
There are many reasons to stay with your City of Oakland retirement plan, even after you retire or are no longer working for the City.
I still have questions. Who can I call for more information?
You may call or email your local MissionSquare Retirement representative for additional questions about your account.