Bay Area Rapid Transit: Retirement Plans

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Help is Available to Navigate Upgrades in Your MissionSquare Retirement Account

Your retirement account has new changes – all created to help you save for the retirement you want!

  • Read about the changes at
  • Establish a new user ID and password to access the site.
    • You will be redirected to the secure financial transaction website and prompted to verify your identity by entering your Social Security number and date of birth (your first-time login only).
  • Log in to manage your new account at


Call our MissionSquare Retirement representatives at (800) 669-7400. Our representatives are available weekdays: 8:30 a.m. – 9:00 p.m. ET.

Call center volume and wait times are higher than usual. If you leave a call back request, you can expect a return call within 48 hours. Thank you for your patience.

Learn more about navigating your upgrades by attending a “Your Online Experience” webinar hosted by your BART Retirement Education Team. Register here!

  • Tuesday, Nov. 15, 2022
    3:00 – 4:00 pm PST
  • Wednesday, Nov. 16, 2022
    8:30 – 9:30 am PST
  • Wednesday, Nov. 16, 2022
    3:00 – 4:00 pm PST


Get one-on-one assistance navigating your new site experience with a BART Retirement Plan Specialist. Set up an appointment today!

Contact Your Representative

Ryan Bertrand
Ryan Bertrand,
Retirement Plans Specialist
(202) 759-7187
Patrick O'Marah
Retirement Plans Specialist
(202) 759-7277
Ray Ortiz,
Retirement Plans Specialist
(202) 759-7126